Aftercare Coordinator

Aftercare Coordinator


£20,000 – £25,000


About the Company

My client has been established since the 1920’s undertaking a range of projects in a variety of key sectors including; Private housing, education, healthcare, affordable housing, commercial etc. They take great pride in delivering a professional service of the highest quality. The employee retention with the company is very high; they like to invest in their team with training and coaching. If you are looking to grow within a well-respected business and develop within a friendly committed team then this one is for you. This is real opportunity to develop your career and become part of a vibrant and expanding business.

About the Role

This award winning team is seeking an Aftercare Coordinator to assist the Head of Aftercare and Aftercare Management, managing the defects liability period on each project, taking handover from construction team, arranging rectification of defects arising, on-going support to clients, arranging access and coordinating operatives, subcontractor’s visits etc.

Duties to include                                                                                          

  • Maintaining defect registers for sites within Defects Liability Periods (DLP)
  • Updating reports for clients (including follow-up with Sub-contractors)
  • Production of notices for sub-contract defect works
  • Liaising with buying department to ensure swift processing of materials orders
  • Meeting with new clients as DLP approaches to agree processes for management and reporting of defects
  • Gathering essential information from construction team in lead-up to handover, to allow efficient management of DLP
  • Processing of invoices/materials receipts for Aftercare sub-contract works
  • Maintaining contra-charge log for Aftercare sub-contract/operative works
  • Making appointments with residents/clients for operative visits
  • Liaising between sub-contractors and residents/clients if necessary to arrange access for works during and at end of DLP
  • Monitoring AM’s and operatives’ diaries and completing  timesheets for accounts on a weekly basis
  • Searching archives for historical info when required
  • Other admin support for dept as required
  • Regular updates to HoA on progress across all projects



  • Experience in customer care or a role requiring similar skills
  • Experience in dealing directly with clients / end-users
  • Strong computer skills – Word and Excel
  • Experience in creating, adapting and updating reports
  • Good standard of written English – concise and accurate letters, emails, reports etc
  • Proven ability to deal calmly with potentially hostile / unreasonable customers over the phone / via email
  • Open, collaborative and optimistic nature



  • Experience in construction administration
  • Commercial knowledge – cost reporting, notice/contra-charge process, balancing cost against consequence
  • Knowledge of compilation and use of O&M manuals
  • Knowledge of contractual obligations, to clients and from sub-contractors



About the Benefits / rewards: Our client offers excellent opportunities in order to progress your career within the business. The salary is dependent on level of exposure to industry and experience within the industry, the offer is between £20,000 – £25,000


Send CV applications to charlotte or call on 01923 750 095



Apply now

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