Helping to enhance careers

Operations Manager / Office Manager

  • £28,000 - £35,000 p.a. + Bonus + Pension
  • Hertfordshire

About Cityscape Recruitment:

Cityscape Recruitment specialises in the recruitment of construction professionals within the building, civil engineering and rail industries. We offer a personal service to our clients providing recruitment of Trades & Labour and Management Professionals, all made possible by our prevalent knowledge of the industry and access to high-quality candidates. Having been established over the last 10 years we have built a solid foundation in our sector with one of the most credible reputations in the industry, an excellent staff base of skilled consultants and a vibrant, professional and exciting working environment. On top of this, we have been shortlisted twice in the last 2 years as one of the best recruitment companies to work for in the UK at the IRP Awards. Despite the current general uncertainty across the UK this remains a very exciting time for Cityscape Recruitment.

Our prime objective is to maintain a high quality of service for our clients and candidates. We work very hard on a consistent basis to deliver on this and as such, achieve real successes. We ensure that everybody in the business gets to enjoy the benefits that come with that success. If we can’t have fun on the journey then what is the point of working so hard?!

About the opportunity:

As the lead of operations in the business, the primary function of the role is to ensure everything runs as efficiently and effectively as possible throughout the business. The opportunity will incorporate a large variety of tasks from relatively minor repeat tasks to complex one-off projects and is a fundamental position within the business. There is often sensitive information that crosses this desk so it is imperative confidentiality is maintained at all times, along with a high level of professionalism.

As a small business, a large part of this role is to ensure a smooth continuous flow of invoices out and debtors received which is essential for running the business and ensuring cash is flowing effectively.

Cityscape Recruitment has grown steadily over the last 10 years and this growth is set to continue at a steady rate over the forthcoming years. Therefore this appointment will grow in terms of responsibility and breadth of workload through this period. As a result of current business expansion into the contract recruitment arena there will be a necessity to build in a subordinate to this position over the coming year to assist with increased administrative duties. This appointment will bring with it a high level of responsibility and a good level of autonomy. You will work very closely with the Managing Director supporting his role across various aspects.

Operations and Office Management:

  • General upkeep of the office.
  • Stationary and supplies orders, water cooler, cleaning supplies, new equipment (PC’s) etc.
  • Franking and post (incoming and outgoing).
  • Online and offline filing maintenance.
  • Facilities management, such as office works, painting, alarm systems.
  • Manage telephone / IT issues and troubleshooting when needed, liaising with external providers / support desks.
  • Organising events with the marketing department – charity sponsorships, team days out.
  • Management of daily back-up tapes.
  • Policies and procedures maintenance (office, staff, health and safety, clients/customers).
  • Meeting notes and actions distribution for weekly team meeting and monthly management meeting.
  • Ad hoc office tasks (car insurance, renewals, general queries).
  • Terms of business for clients and candidates, and tracking.
  • HMRC quarterly intermediary reporting.
  • Implementing and improving systems and processes, looking for consistency and efficiency.


  • Invoicing, raise and send, update internal systems.
  • Process incoming invoices and set up weekly pay run for accountants.
  • Bank cheques when needed.
  • Debtors tracking.
  • Manage petty cash.
  • Liaising with external accountancy firm.


  • Log holidays, sickness and absence.
  • Set up new starters, induct new starters in the office and action staff leaver tasks.
  • Expenses reconciliation for staff.
  • Manage Perkbox and childcare voucher orders.
  • Maintain staff (database) information.
  • Liaise with external payroll firm when needed.


  • Ad hoc tasks for the MD, a mix of business and some personal.

About the benefits and rewards:

Remuneration will be extremely generous and will progress with time and as responsibilities increase, something that is planned with this vacancy. We base salaries on the experience and abilities of each professional but offer beyond the typical level in industry. You can expect a basic salary from £28,000 to £35,000 as an entry salary. If successful, you will also benefit from a bonus and pension scheme. As a company, we encourage hard work, team morale, collaboration and a good work/life balance which includes flexible hours. There are regular team social events, company wide incentives as well as having the opportunity to support our named charities in taking part in their events throughout the year.

About the requirements:

This position requires a self-starter who is conscientious, professional, and mature and can integrate well across multiple personalities in the team. It is a pivotal appointment for the business and therefore the ability to be adaptable, well organised and able to manage large workloads at times is essential.

  • 3-5 years in a similar role.
  • Effective organisation and efficiency working in a team of 17.
  • Ability to multi-task and prioritise.
  • Work at a quick pace.
  • Excellent attention to detail.
  • Excellent communicator, written and verbal.
  • Well-rounded understanding of business set up and operations and business impact.
  • Pro-active and willingness to learn.
  • Happy to help with a wide variety of tasks to support the team and look after the office.
  • Confident speaking to clients on the phone to ensure invoices get settled on time.
  • Ability to resolve problems.

Core software / tech used.  Experience not required

  • MS Office 2010 (intermediate excel, word, outlook and some PowerPoint).
  • Office runs on PC’s.
  • Bespoke CRM System.

If you feel that your experience is suited to this opportunity please send a CV to or call 07717 783917.